Sahara Wellness is committed to protecting your privacy and safeguarding your personal and health-related information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services, website, or interact with us. By using our services, you agree to the practices described in this policy.
01 Information We Collect
a. Personal Information
- Full name
- Age, gender, date of birth
- Phone number, email address
- Residential address
- Emergency contact details
b. Health & Fitness Data (Sensitive Personal Data)
- Medical history and lifestyle information
- Fitness levels, body measurements, and progress data
- Diet plans, nutrition tracking, and activity logs
- Any reports or details voluntarily shared with our trainers or experts
c. Payment Information
- Billing details
- Transaction details (UPI, card, bank payments via secure gateways)
d. Technical & Usage Data
- IP address
- Device type and browser
- App/website usage patterns
- Cookies and tracking data
02 How We Use Your Information
We use your information for the following purposes:
- Service Delivery: Providing personalized fitness training, diet plans, and wellness programs
- Personalization: Tailoring programs based on your goals and health condition
- Progress Monitoring: Tracking your fitness journey and improvements
- Communication: Sending updates, reminders, and support messages (including WhatsApp support)
- Payments & Billing: Managing subscriptions, invoices, and refunds
- Improvement: Enhancing our services, programs, and user experience
- Legal Compliance: Meeting obligations under Indian laws
03 Data Sharing & Disclosure
We do not sell your data. We may share your information only with:
- Internal Experts: Trainers, nutritionists, or consultants involved in your program
- Service Providers: Payment gateways, cloud storage, and technical support partners
- Legal Authorities: If required under applicable laws
All third parties are required to maintain confidentiality and data security.
04 Data Storage & Security
- Your data is stored securely using trusted systems and platforms
- Sensitive data is protected through encryption and restricted access
- Only authorized personnel can access your information
- We take reasonable measures to prevent misuse, loss, or unauthorized access
05 Your Rights
You have the right to:
- Access and review your personal data
- Request correction or updates
- Withdraw consent (may affect service delivery)
- Request deletion of your data (subject to legal requirements)
- Opt-out of promotional communication anytime
To exercise your rights, contact us at: wecare@saharawellness.in
06 Cookies & Tracking
We use cookies and analytics tools to improve website performance, understand user behavior, and enhance your experience. You can disable cookies in your browser settings, but some features may not work properly.
07 Data Retention
- Client records are maintained for operational and legal purposes
- Financial records are retained as per Indian tax regulations
- Data may be deleted or anonymized after a reasonable period of inactivity
08 Children's Privacy
Our services are intended for individuals 18 years and above. Minors may only use our services under parental or guardian supervision.
09 Policy Updates
We may update this Privacy Policy from time to time. Any major changes will be communicated through our website or direct communication.
10 Grievance Redressal
For any concerns, complaints, or data-related queries, contact the Sahara Wellness Support Team:
We aim to resolve all concerns within 30 days, as per applicable laws.